Terms & conditions of sale

24 July 2012

Crefovi SELAS (‟Crefovi”) provides, on the store of the website https://crefovi.com (or any other site that would replace it) (the ‟Store” and the ‟Site”, respectively), the following products (the ‟Products”), and the following services (the ‟Services”), to buyers of the Products and Services that they have selected and ordered on the Store (the ‟Buyers”):

• the provision of templates of legal, tax, social and administrative acts (the ‟Templates”) as well as, where applicable, software (in the form of interactive and dynamic questionnaires) allowing Buyers, in return for payment of the corresponding price, to customise the Templates themselves, and to download any documents thus created (the ‟Documents”);
• the completion, directly or through Crefovi’s solicitors (the ‟Lawyers”), of formalities (digital or in paper format) relating to the Documents with, in particular, the registries of Companies House, located in the United Kingdom (the “Formalities”);
• a documentary legal information service provided by the Lawyers (the ‟Legal information service”);
• debt collection on behalf of Buyers (the ‟Collection service”);
• the provision of trademark prior art search results (the ‟Priority searches”) and trademark surveillance reports (the ‟Monitoring reports”);
• the provision of a technical artificial intelligence solution, allowing Buyers to file their trademark themselves with the United Kingdom Intellectual Property Office (the ‟Trademark filing service” and the ‟UKIPO”, respectively);
• the provision of a technical, artificial intelligence solution, allowing Buyers to file their design themselves with the UKIPO (the ‟Design filing service”);
• the provision of a technical, artificial intelligence solution, allowing Buyers to file their patent themselves with the UKIPO (the ‟Patent filing service”);
• a time-stamping service for creations (the ‟Time-stamping service”);
• subscriptions including the provision of Services, Templates, information and/or newsletters sent at regular intervals (the ‟Subscriptions”);
• putting Buyers in contact, at the request of the Buyers, with a partner chartered accountant and/or auditor, or another partner of Crefovi (the ‟Connection”), and
• the provision of content on the Site, in particular the content available on Crefovi’s ‟Knowledge library”, including any Document, Template, guide, article, interactive legal, tax and social information tool, accessible and/or downloadable information from the Site, excluding User Content and Third Party Content (as these terms are defined in Article 14. (Intellectual and industrial property) below) (the ‟Content”).

Certain Products and Services are offered in the form of a pack, i.e. a bundle of Products and Services (the ‟Pack”). For example, there is, on the Store, the Pack entitled ‟Start-up creation” which includes the online creation of a company, the Trademark filing service and the automated drafting of a shareholders’ agreement.

These general terms and conditions of sale on the Store, located on the Site (‟GTCS”), are intended to define the terms and conditions of sale, and use, of the Products and Services, located on the Store. They apply to any order for a Product and/or Service made on the Store, by Buyers, professional or non-professional. The GTCS govern the contractual relationship between Crefovi and Buyers, who accept them without reservation.

The GTCS are made available to Buyers on the Site where they can be directly consulted at any time. In the event of an order for a Product or Service on the Store, the GTCS will be attached to the order confirmation email which will be sent to the Buyer.

The use of the Store, on the Site, constitutes the full and complete acceptance, by the Buyers, of the GTCS. Indeed, the use of the Products and Services is subject to compliance with the GTCS. In addition, any order for a Product or Service, on the Store, implies the prior acceptance of the GTCS which are made available to Buyers, before finalising their orders, via a hypertext link to the GTCS.

It is the Buyers’ responsibility to read the GTCS carefully before each order, and regularly thereafter, since the GTCS may be modified and updated by Crefovi, as set out in Article 12. (Amendments) below.

Buyers acknowledge that they create their own Documents, without the advice of a lawyer, by placing an order on the Store, located on the Site. If the Buyers wish to obtain legal advice, they can consult the Lawyers. The Store, and/or the Products and Services, offered on the Store, can in no way replace a consultation with the Lawyers.

1. Account

1.1. Account creation

When ordering a Product or Service (with the exception, in certain cases, of subscribing to a Product or Service providing Templates and Content), by a Buyer, the latter must create an account on the Store (the ‟Account”). The creation of the Account results in the creation of a personal space, entitled ‟My account”, dedicated to each Buyer, on the Store. By accessing his or her personal space, entitled ‟My account”, each Buyer can benefit from the Product or Service he has ordered.

Creating an Account is free and open to:

• any adult natural person, enjoying full legal capacity and acting for needs falling within the scope of his or her commercial, entrepreneurial, industrial, craft, professional or agricultural activity;
• any adult natural person, enjoying full legal capacity and acting in the name and on behalf of another professional, in the context of their commercial, entrepreneurial, industrial, craft, professional or agricultural activity, and
• any legal entity, lawfully incorporated, acting, in a professional or non-professional capacity, through the intermediary of a representative natural person, duly authorised by virtue of a power of attorney, a delegation, obtained from such legal entity, or by virtue of the law, allowing it to act in the name and on behalf of this legal entity.

To create an Account, Buyers must provide the following mandatory information:

• their family name;
• their first name;
• their telephone number;
• their full postal address;
• if applicable, the corporate name or business name;
• if applicable, the surname and first name of the company representative;
• if applicable, their date of birth;
• their email address, and
• a secret, personal and confidential password.

The Buyer is responsible for the accuracy and relevance, as well as update, of the information he or she provides, when creating, and then during the maintenance of, the Account.

Crefovi cannot be held liable in the event that Crefovi, and the Lawyers, are unable to execute the order placed by a Buyer, under the agreed conditions, because the information provided by this Buyer, in the Account, is inaccurate, incomplete or contains errors.

Buyers can access their information at any time, and modify it to update it, from their ‟My account” space.

Each Buyer undertakes to open only one Account and/or to close any additional and superfluous Account, either when he or she realises that he or she has inadvertently created several Accounts, or when Crefovi and/or the Lawyers request it.

Each Buyer is responsible for:

• maintaining the confidentiality of his or her username, password, and any other information saved on his or her Account;
• restrictions and terms of access to his or her computer and/or any other computing device, and
• all activities carried out from his or her Account, or with his or her username and/or password.

If a Buyer discovers, or has reason to believe, that his or her username and/or password are known to a third party, and/or that they are being used, or likely to be used in an unauthorised manner, he or she must inform Crefovi immediately in writing, by sending an email to this effect, to .

Crefovi cannot be held liable following the illicit, malicious, fraudulent or abusive use of any Buyer’s username and/or password, as well as following the placing of an order for Products and/or Services, on the Buyer’s Account, by an unauthorised third party.

Crefovi reserves the right to send Buyers personalised emails to the email address they provide when creating their Account, to notify them of the arrival of a message in their ‟My Account” space.

1.2. Account closure

Each Buyer may close their Account at any time by sending an email to this effect to .

Crefovi reserves the right to recover costs, expenses and charges associated with, and incurred prior to, the closure of such Buyer’s Account. This closure of the Account will take effect within a reasonable time after receipt of the written request to this effect, from the Buyer, by Crefovi.

In the event of non-compliance with the GTCS and/or unilaterally, Crefovi may suspend or close any Account (or limit the Buyer’s ability to use all or part of the Store and/or the Site and/or the Products and Services ). This closure or suspension will be automatic, after the sending by email, to the Buyer, of a formal notice that has remained without effect for a period of seven (7) working days, from the date of sending of the aforementioned email.

In the event of fraud or attempted fraud by a Buyer, Crefovi may suspend or close any Account of the Buyer, at any time, automatically and without formality, in particular if Crefovi has reasonable cause to suspect that:

• the Buyer pretends to be any other person or entity, or presents his or her identity in an inaccurate and false manner, or
• the Buyer adopts inopportune, inappropriate or reprehensible behavior on the Site, or on the Store, or in the context of the use of the Products or Services.

1.3. Consequences of account closure

Any Account closure results in the permanent deletion of the information communicated to Crefovi by the Buyer, when opening and/or updating the Account, of all Documents and other elements stored on the Store and the Site, in his or her ‟My account” space, as well as, where applicable, any document and/or content that the Buyer may have published, downloaded or made available on the Site and/or the Store.

Crefovi therefore suggests that all Buyers save, on their computer and/or an external hard drive, all Documents, information, Templates, newsletters and other elements stored on the Site and/or the Store, in their ‟My Account” space.

Notwithstanding the foregoing, Crefovi reserves the right to keep the above-mentioned Documents, information, Templates, newsletters and other items, on its servers, for a reasonable period of time, in accordance with its privacy policy.

In the event of Account closure at the initiative of a Buyer, no refund, total or partial, of the sums already paid by this Buyer for the purchase of any Product or Service, will be made by Crefovi, without prejudice to the application of the provisions set out in article 10. (Liability of Crefovi) below.

In the event of Account closure by Crefovi, for non-compliance with the GTCS, under the conditions provided for in Article 1.2. (Account closure) above, no refund, total or partial, of the sums already paid for the purchase of any Product, or Service then in progress, will be made.

In addition, any Buyer whose account has been closed will be prohibited from opening a new Account, with the same or with a different email address, or by an intermediary, without the prior written authorisation of Crefovi. In this case, the Buyer must contact Crefovi to request the opening of a new Account on .

2. Ordering Products and Services

2.1. Order

The offers of Products and Services proposed on the Store, located on the Site, are valid, in the absence of indication of a particular duration, as long as the offers are proposed on the Store.

Before paying for his or her order, the Buyer has the possibility of checking the details of the price of the latter, and of returning to the previous pages to, if necessary, correct the content of this order.

To place an order for a Template, Pack, Formality, Subscription, Priority Search or Collection service, the Buyer must:

• select the desired Template, Pack, Formality, Subscription, Priority Search or Collection service, on the Store, located on the Site;
• confirm his or her order by clicking on ‟Proceed to checkout”;
• accept the GTCS;
• make the payment by clicking on ‟Pay” or ‟Sign up now”, under the conditions provided for in article 4. (Terms of payment and invoicing) below, and
• create an Account under the conditions specified in article 1.1. (Account creation) above.

To place an order for a Template, Pack, Formality, Subscription, Priority Search or Collection service, the Buyer must therefore confirm this by the ‟double-click” technique, i.e. after having selected the desired Product(s) and/or Service(s), the Buyer must:

• check and possibly correct the content of the order before validating it by clicking on ‟Proceed to checkout”;
• accept the GTCS by ticking the box provided for this purpose, and
• click on ‟Pay” or ‟Sign up now” or ‟Order”.

Buyers are committed to their orders as soon as they click on ‟Pay” or ‟Sign up now” or ‟Order”.

Any order implies express agreement, on the part of the Buyer, of the start of the execution of the Services by, and/or the purchase of the Products from, Crefovi.

Any possible modification of the order will be subject to the prior written agreement of Crefovi.

2.2. No right of withdrawal

Insofar as the Products and/or Services are intended for professional or non-professional purchasers, and not for consumers (as this term is defined in the preliminary article of the French consumer Code), Buyers do not benefit from any right of withdrawal.

2.3. Archiving and evidence

Crefovi archives communications, files, contracts, purchase orders and invoices on a reliable, durable and secure medium, so as to constitute a faithful and durable copy, in compliance with its privacy policy.

All these documents, these communications and correspondence exchanged electronically or otherwise between the Buyers and Crefovi, these files, these contracts, these purchase orders and these invoices, can be produced as evidence, including the digital signature of the GTCS.

The data recorded by Crefovi constitutes proof of all transactions between Buyers and Crefovi.

3. Financial conditions

The price of the Products and Services available on the Store, located on the Site, is indicated in pound sterling, either excluding tax (excl. tax), or all taxes included (incl. tax).

The price of the Product or Service is that in force on the day of the order.

The total amount owed by the Buyer, and its details, are indicated on the confirmation page of each order.

Certain administrative costs are not included in the order, and must be paid by the Buyers directly to the competent authorities, such as:

• the royalties and administrative costs that may be applicable, depending on the Buyer’s activity, when setting up a commercial company (for example, the registration fee in the registry of Companies House for a private company limited by shares, or the registration fees to get a private hire licence for a mini-cab or uber driver activity);
• any tax registration fees applicable in the event of modification or closure of a private company limited by shares, to be paid to HM Revenue and Customs (‟HMRC”), and
• the administrative costs of filing at the registry of Companies House, which may be applicable, in the context of the Services including the provision to a Buyer of Templates without carrying out any Formalities.

Crefovi reserves the right to modify the price of the Products and Services, set out in the Store, located on the Site, under the conditions detailed in article 12. (Amendments) below.

4. Terms of payment and invoicing

4.1. Payment

The price of the Products and/or Services is payable in full after confirmation of the order. This price includes the payment of any administrative costs related to a Service including Formalities.

With regard to Subscriptions taken out with 1 day free trial, payment will be made by direct debit from the bank card used for payment of the Service initially subscribed, on each due date, in accordance with the durations defined in Article 5.11.5. (Duration of Subscriptions) below.

Buyers can pay for their purchases by:

• bank card (debit card, credit card, Visa, Eurocard/Mastercard). Crefovi uses the secure payment service provided by Stripe, Inc. Confidential data (such as the 16-digit credit card number, expiry date and three-digit code on the back of the payment card) is directly encrypted on the Stripe, Inc. server. Crefovi therefore does not have access to this data.
• wire transfer. When placing the order, Crefovi will communicate to the Buyer the bank details of Crefovi’s current account to which the transfer should be made, as well as the Buyer’s order number to be indicated in the bank transfer order. Orders are processed within forty eight (48) hours maximum, following receipt of the bank transfer. The order is considered effective only once the secure bank payment center has confirmed receipt of payment on Crefovi’s current account.
• Single Euro Payments Area (‟SEPA”) direct debit, for Subscriptions only. Crefovi uses the secure payment service provided by Stripe, Inc. for this purpose. Buyers can opt for this method of payment of the installments of their Subscriptions from their ‟My account” space, or they must enter their IBAN number and accept the SEPA direct debit mandate. Buyers are then notified by email thirty (30) days in advance of their next direct debit due dates.

If the Buyer has subscribed to a Collection Service, he or she agrees to:

• pay the costs of success (i) in the event of total or partial recovery of the amount of the unpaid invoice(s) indicated in his or her form, within the framework of an amicable recovery procedure, or (ii) in the event of repossessing goods or equipment, credit notes or cancellation of invoices or compensation, or (iii) in the event of obtaining a favorable court order for payment in connection with a legal recovery procedure, and
• pay collection costs, such as postage costs, court fees in the event of filing an application for a payment order and, where applicable, bailiff’s costs.

4.2. Invoicing

For each order, Crefovi sends the Buyer by email an order confirmation containing (i) a link to consult his or her invoice in a secure space ‟My account”, on the ‟Orders” page, and (ii) a copy in PDF format of these GTCS.

The subscription price of a Subscription will be invoiced at the beginning of each month or each year, as the case may be, on the anniversary date of such Subscription, and each new invoice will be accessible in the secure space ‟My account” of the Buyer, on the ‟Orders” page.

Buyers must print and/or archive on a reliable and durable medium any invoice from Crefovi, as proof and for accounting and tax reasons.

5. Description and provision of Services, Products and Subscriptions

5.1. Description, provision of Templates and signing of Documents

5.1.1. Description of Services, Templates and Documents

The Document Service consists of the provision of Templates that Buyers can customise using a technical solution accessible in the form of dynamic questionnaires (the ‟Document Service”). For example, the bylaws of companies generated within the framework of a Formality of registration of company are Documents, within the meaning of the GTCS.

The Services enabling Buyers to generate Documents are all accessible from the Store’s home page, located on the Site.

Templates can also be downloaded from the Site, without customisation, for a fee.

As part of its obligation of means, Crefovi undertakes that all the contents of the Templates made available to Buyers (in particular to generate the Documents) are designed in compliance with the provisions of English law applicable to these Templates, and taking reasonable precautions to avoid any errors or omissions.

Crefovi does not grant any other express or implicit guarantee with regard to the content, Templates and Documents published on the Store, located on the Site, or the information transmitted. Crefovi does not guarantee that (i) the Templates constantly comply with applicable law and/or regulations, in particular due to the constant evolution of regulations and case law, (ii) the use of questionnaires and/or Templates, by the Buyers, corresponds to their needs and/or their situation; the questionnaires and/or Templates offered by Crefovi being generic documents, and all the answers being provided by the Buyers.

The Buyers acknowledge that each Document consists of a Template completed by them, without the assistance, or legal advice, of Crefovi and of the Lawyers. Therefore, Buyers are the exclusive creators and editors of each Document generated. In addition, Buyers are solely responsible for:

• the adequacy between the form of the chosen Template and the use they make of it;
• the choice of options offered in each Template, and
• the accuracy of all the answers and information provided by the Buyers.

Regarding the employment agreement Templates, made available to Buyers on the Store, located on the Site, Buyers acknowledge that they are solely responsible for:

• the choice of the national collective agreement that they decide to apply to the employment agreement;
• the possible application of a collective agreement in their company, and
• where applicable, the customisation, and compliance, of the Template.

In relation to the applicable national collective agreement, it is the Buyers’ responsibility to familiarise themselves with the applicable national collective agreement and/or to contact an organisation representing their profession so that they can ensure that the said agreement does not contain specific provisions concerning their activity and/or the characteristics of the employee which would not be provided for in the Template.

The Store, located on the Site, offers the possibility for Buyers to be put in contact with the Lawyers, to be advised on the Document generated. Apart from this situation, each Document generated is created by the Buyer only, without the advice of the Lawyers. The Document generated never has the value of legal advice.

5.1.2. Provision of Templates

Any Template order made under the conditions provided for in Article 2. (Ordering Products and Services) above, is delivered by the provision, immediately after payment of the said order, of the Template (i) on the Store, located on the Site, in the ‟My account” area, or (ii) by email in PDF or Word format.

Buyers have the possibility to download any Template available in their ‟Downloads” space by clicking on the link provided for this purpose, in their ‟My account” space, then save this Template on their computer, tablet, or external hard drive.

5.1.3. Signing of Documents

Crefovi offers Buyers an electronic signature service to sign Documents. This electronic signature service offered by Crefovi is considered as a qualified, or advanced level, electronic signature within the meaning of the European Union regulation n°910/2014 of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market. However, Crefovi does not verify the identity of signatories and the authenticity of signatures.

Crefovi recommends that Buyers sign an original of the Documents in as many copies as there are signatories of the Documents, even when using the above-mentioned electronic signature service.

5.2. Description and provision of Formalities

The Formalities Service consists of the execution of Formalities, in the name and on behalf of the Buyers, by the Lawyers, following the creation – or not – of Templates that the Buyers can customise using a technical solution accessible under the form of dynamic questionnaires (the ‟Formalities Service”). For example, the registration of a new company with Companies House, and which Documents – such as the company’s bylaws – have been generated as part of a company registration Formality , is a Formality, within the meaning of the GTCS.

As part of the Formalities Service, the Buyers authorise Crefovi and the Lawyers, in accordance with the provisions of section 10 of the Powers of attorney act 1971, to carry out in their name and on their behalf a legal, social, tax or administrative formality.

Crefovi and the Lawyers exclusively check that the Buyers’ file contains the documents required by the regulations in force, for the completion of the Formalities. Crefovi and the Lawyers do not check whether the documents provided by the Buyers are valid and/or consistent. As part of the Formalities, the validity and consistency of the documents required by the regulations in force, provided by the Buyers, are their sole responsibility. Crefovi and the Lawyers do not provide any legal advice on the content of the file.

The Formalities that can be carried out are all accessible from the Store’s home page, located on the Site. Crefovi undertakes, within reasonable limits, to carry out, in the name and on behalf of the Buyers, all the Formalities at the earliest convenience.

The deadlines indicated during the subscription to a Pack, by the Buyers, with a view to carrying out a Formality, are the deadlines for Crefovi to process the Buyers’ files, once these files are complete and compliant. Buyers acknowledge that their files cannot be processed if they are not complete and/or if they do not provide all the required documents. It is also expressly specified that the processing times for the Formalities by the competent authorities (in particular the registries of Companies House), once the Buyers’ files have been transmitted by Crefovi, vary significantly depending on the location and the nature of the Formalities concerned, as well as the times of the year. These processing times are beyond the will and control of Crefovi, which is therefore not liable for any obligation in this regard.

In all cases, in the event of non-completion of the Formalities, or of delay linked to a breach of the Buyers’ obligation to transmit information and documents, as defined in Article 6.1. (Transmission of data necessary for the performance of the Services) below, the liability of Crefovi, or of the Lawyers, can in no case be triggered. In this case, the payments made for the orders placed for the Formalities in question will remain acquired by Crefovi.

With regard to company registration, additional delays (longer than the average timeframes set out on the Store, located on the Site) are likely to occur due to the impossibility of transmitting files digitally to Companies House. If the Buyer’s intervention is necessary, to finalise the completion of a Formality, and in the absence of a response from the Buyer to the requests of Crefovi and/or the Lawyers, within two (2) months, the Buyer’s file will be closed and the Buyer will have to order a new Formality if he or she finally wishes to carry out, and finalise, his or her Formality.

The cost of the Formalities Service consists of:

• Crefovi’s service fees (depending on the Formality concerned and the Pack selected when ordering, by the Buyer), and
• the registry costs of Companies House, or of the competent commercial court, and the costs of publishing a legal notice (depending on the Formality concerned).

5.3. Description of Priority searches

With regard to Priority searches, the Service is exclusively available for word marks, to the exclusion of figurative marks (logos, designs). In the case of a semi-figurative mark (i.e. combining a verbal element and a figurative element), the Priority search is only available for the verbal element.

Crefovi makes available to Buyers the results of a priority search relating to strictly identical trademarks and alphabetical and phonetic similarities (i) for the classes selected and (ii) through the ‟Orbit Trademark” software based on a complex series of recursive algorithms varying according to the position of the characters and the length of the verbal elements sought and relating to additions, deletions, substitutions and/or combinations of characters, vowels, consonants or syllables in common.

The ‟Orbit Trademark” software is published by the company Questel SAS, BP 239, 06904 Sophia-Antipolis Cedex, France. The searches carried out using the ‟Orbit Trademark” software relate to the databases of the UKIPO (for trademarks from the United Kingdom), the European Union Intellectual Property Office (‟EUIPO”) ( for European Union trademarks) and the World Intellectual Property Organisation (‟WIPO”) (for international trademarks).

Crefovi’s intervention is limited exclusively to the provision of Priority search results listing the trademarks in force on the territory of the United Kingdom, that are identical and/or similar to the trademark that the Buyer wishes to file.

The scope of the Priority search does not include (i) trademarks that are no longer in force, i.e. expired or canceled trademarks, (ii) trademarks protected abroad but not protected on the territory of the United Kingdom, (iii) company names and (iv) domain names.

The results of Priority searches are purely informative, and do not constitute legal advice. The Buyer remains entirely responsible for the use made of these results. It is in particular the Buyer’s responsibility to check the availability of his or her trademark.

Crefovi cannot be held responsible for decisions taken by the Buyer, or by any other person, based on the information provided in the results of the Priority search.

In case of doubt on the availability of a trademark, and/or on the analysis of the results of the Priority search, Crefovi recommends that the Buyer consults the Lawyers, who are specialised in intellectual property law.

5.4. Description of Monitoring reports

Crefovi provides Buyers with a Monitoring report which lists the results of a search carried out using the ‟Markify Trademark Watch” software, based on an algorithm to identify identical or similar trademarks filed after the filing of a trademark. The algorithm analyses the presence of phonetic or spelling similarities with the verbal elements monitored (i.e. the single element of a simple mark or the most important terms of a mark composed of several words), as well as any variations of the prefixes, infixes, suffixes, vowels and consonants, the existence of plurals, abbreviations and acronyms in relation to the monitored trademark.

Monitoring reports are exclusively available for word marks, excluding design marks (i.e. logos and/or designs). In the case of a semi-figurative mark (ie combining a verbal element and a figurative element), the search results are only available for the verbal element.

The ‟Markify Trademark Watch” software is published by Markify AB, Hornsgatan 89, 11726, Stockholm, Sweden. The searches carried out using this software relate to the databases of the UKIPO (for trademarks of the United Kingdom), the EUIPO (for trademarks of the European Union) and WIPO (for trademarks international).

Monitoring reports do not include (i) trademarks protected abroad but not protected in the United Kingdom, (ii) company names and (iii) domain names.

The results of the Monitoring reports are purely informative and do not constitute legal advice. The Buyer remains entirely responsible for the use made of these results.

Crefovi cannot be held responsible for decisions made by the Buyer, or by any other person, based on the information provided in the results of the Monitoring reports.

In case of doubt on the content of the results of Monitoring reports, and/or on the analysis of the results of Monitoring reports, Crefovi recommends that the Buyer consult the Lawyers, specialised in intellectual property law.

5.5. Description of Trademark filing service

With regard to trademark filings made through the Store, located on the Site, Crefovi provides Buyers with a technical solution allowing them to file trademarks themselves with the UKIPO. Crefovi does not intervene, in the context of the purchase of the Trademark filing service on the Store, located on the Site, as the Buyers’ agent, with the UKIPO.

The scope of the Trademark filing service includes exclusively (i) the automatic creation of the UKIPO e-procedure account, (ii) the technical execution of the filing using the data that the Buyers will have communicated, and the choices that they will have made, with particular regard to the retained classes of products and services, and (iii) the collection, then the payment, of filing fees from the UKIPO.

Crefovi’s intervention is strictly limited, within the framework of the Trademark filing service, to the automatic entry of data relating to the registration with the UKIPO, for the classes of products and services that the Buyers have selected on the Store, located on the Site, knowingly.

As part of the Trademark filing service, Crefovi does not carry out any legal validation of the filing, in particular with regard to the availability of the trademark, as well as its validity (distinctiveness, absence of misleading character, deceptivity, etc.).

Any subsequent steps that may be necessary for the registration of the trademark, and its possible renewal, are the sole responsibility of the Buyers, and are not included in the scope of the Trademark filing service.

In case of doubt concerning the advisability or the modalities of the filing, the consultation of the Lawyers, specialised in intellectual property, is strongly recommended.

With regard to the alert for the renewal of the trademark, Crefovi will only be able to proceed with it if it has at its disposal the up-to-date email address of the applicant and Buyer. Crefovi cannot therefore be held responsible in the event that the non-receipt of the alert email is due to a change of email address of the applicant and Buyer, not previously notified in writing to Crefovi.

Furthermore, Crefovi cannot be held liable in the event of opposition to the registration of a trademark, formulated by the owner of a trademark prior to that which the Buyers have filed, or in the event of a complaint formulated by a third party on the basis of a trademark or other right.

In addition, the synthetic lists of classes of products and services which are offered on the Site, are drawn up from the Nice international classification, published by the UKIPO on its site www.gov.uk. The UKIPO’s assessment criteria may however evolve and, consequently, requests for clarification could be made by the UKIPO, in the form of notifications of irregularities (or in any other form) in the future. Crefovi cannot therefore guarantee the acceptance and validation by the UKIPO of any filing made through the Store, located on the Site, as part of the Trademark filing service. The processing of any request from the UKIPO, subsequent to the filing, is the sole responsibility of the Buyers. These lists of classes of products and services, validated by the UKIPO, do not bind the courts in any way with regard to the scope of trademark protection. Furthermore, in the event of subsequent filing abroad, it cannot be guaranteed that the list of classes of goods and services, accepted by the UKIPO, will be accepted by the intellectual property offices concerned. Nor can it be guaranteed that even if this list of classes of goods and services is accepted by foreign intellectual property offices, it will confer the best protection.

The cost of the Trademark filing service consists of:

• Crefovi’s service fees (depending on the Pack selected), and
• trademark filing fees with the UKIPO (depending on the number of classes selected).

5.6. Description of the Design filing service

With regard to the filing of designs made through the Store, located on the Site, Crefovi provides Buyers with a technical solution allowing them to file designs themselves with the UKIPO. Crefovi does not intervene, within the framework of the purchase of the Service of deposit of designs and models on the Store, located on the Site, as the agent of the Buyers, with the UKIPO.

The scope of the Design filing service exclusively includes (i) the automatic creation of the UKIPO e-procedure account, (ii) the technical execution of the filing using the data that the Buyers will have communicated, and the choices that they will have carried out, in particular with regard to the retained selection of the views of the design, and (iii) the collection, then the payment, of the filing fees of the UKIPO.

Crefovi’s intervention is strictly limited, within the framework of the Design filing service, to the automatic entry of data relating to the filing with the UKIPO, for the views and reproductions of the design that the Buyers have selected on the Store, located on the Site, with full knowledge of the facts.

As part of the Design filing service, Crefovi does not carry out any legal validation of the filing, in particular with regard to the novelty and the specific character of the design, as well as its validity (distinctiveness, absence of misleading character, deceptivity, etc.).

Any subsequent steps that may be necessary for the registration of the design, and its possible renewal, are the sole responsibility of the Buyers, and are not included in the scope of the Design filing service.

In case of doubt concerning the advisability or the modalities of the filing, the consultation of the Lawyers, specialised in intellectual property, is strongly recommended.

With regard to the alert for the renewal of the design, Crefovi will only be able to proceed with it if it has at its disposal the up-to-date email address of the applicant and Buyer. Crefovi cannot therefore be held responsible in the event that the non-receipt of the alert email is due to a change of email address of the applicant and Buyer, not previously notified in writing to Crefovi.

Crefovi cannot be held liable in the event of opposition to the filing of a design, formulated by the owner of a design prior to that which the Buyers have filed, or in the event of a complaint formulated by a third party on the basis of a design right or other.

Furthermore, the UKIPO’s assessment criteria may change and, consequently, requests for clarification could be made by the UKIPO, in the form of notifications of irregularities (or in any other form) in the future. Crefovi cannot therefore guarantee the acceptance and validation by the UKIPO of any filing made through the Store, located on the Site, as part of the Design filing service. The processing of any request from the UKIPO, subsequent to the filing, is the sole responsibility of the Buyers. The views and reproductions of the design, validated by the UKIPO, do not bind the courts in any way as regards the scope of the protection of the design. Furthermore, in the event of a subsequent filing abroad, it cannot be guaranteed that the views of the designs, accepted by the UKIPO, will be accepted by the intellectual property offices concerned. Nor can it be guaranteed that even if this list of views is accepted by foreign intellectual property offices, it will confer the best protection.

The cost of the Design filing service consists of:

• Crefovi’s service fees (depending on the Pack selected), and
• the costs of filing designs with the UKIPO (depending on the number of reproductions and views selected).

5.7. Description of the Patent filing service

With regard to patent filings made through the Store, located on the Site, Crefovi provides Buyers with a technical solution allowing them to file a patent themselves with the UKIPO. Crefovi does not intervene, in the context of the purchase of the Patent filing service on the Store, located on the Site, as the Buyers’ agent, with the UKIPO.

The scope of the Patent filing service exclusively includes (i) the automatic creation of the UKIPO e-procedure account, (ii) the technical execution of the filing using the data that the Buyers will have communicated, and the choices that they will have made, with particular regard to the retained technical content of the application for the patent filing, and (iii) the collection, then payment, of the UKIPO filing fees.

Crefovi’s intervention is strictly limited, within the framework of the Patent filing service, to the automatic entry of data relating to the filing with the UKIPO, for the technical content of the patent filing application that the Buyers have indicated on the Store, located on the Site, with full knowledge of the facts.

As part of the Patent filing service, Crefovi does not carry out any legal validation of the filing, in particular with regard to the novelty of the invention for which the patent is requested, as well as its validity (distinctiveness, inventiveness, absence of deceiptivity, etc.).

Any further action that may be necessary for the registration of the patent, and its possible renewal, is the sole responsibility of the Buyers, and is not included in the scope of the Patent filing service.

In case of doubt concerning the advisability or the modalities of the filing, the consultation of the Lawyers, specialised in intellectual property, is strongly recommended.

Regarding the alert for the renewal of the patent, Crefovi will only be able to proceed with it if it has at its disposal the up-to-date email address of the applicant and Buyer. Crefovi cannot therefore be held responsible in the event that the non-receipt of the alert email is due to a change of email address of the applicant and Buyer, not previously notified in writing to Crefovi.

Crefovi cannot be held responsible in the event of opposition to the filing of a patent, formulated by the owner of a patent prior to that which the Buyers have filed, or in the event of a complaint formulated by a third party on the basis of a patent or other right.

Furthermore, the UKIPO’s assessment criteria may change and, consequently, requests for clarification could be made by the UKIPO, in the form of notifications of irregularities (or in any other form) in the future. Crefovi cannot therefore guarantee the acceptance and validation by the UKIPO of any filing made through the Store, located on the Site, as part of the Patent filing service. The processing of any request from the UKIPO, subsequent to the filing, is the sole responsibility of the Buyers. The technical content of the patent application, validated by the UKIPO, in no way binds the courts with regard to the scope of patent protection. Furthermore, in the event of a subsequent filing abroad, it cannot be guaranteed that the technical content of the patent filing application, accepted by the UKIPO, will be accepted by the intellectual property offices concerned. Nor can it be guaranteed that even if this technical content of the patent application is accepted by foreign intellectual property offices, it will confer the best protection.

The cost of the Patent filing service consists of:

• Crefovi’s service fees (depending on the Pack selected), and
• Patent filing fees with the UKIPO (depending on the number of claims selected).

5.8. Description of the Collection service

By subscribing to the Collection Service, Buyers give Crefovi a general mandate to proceed, by any means, to the collection of their unpaid invoices indicated in their forms and, if necessary, give Crefovi power to receive the corresponding payments, on their behalf.

As part of the Service for the collection of unpaid invoices, it is understood that Crefovi is bound by a simple obligation of means, and that its intervention is limited exclusively to:

• sending a formal notice to the debtor by registered letter with acknowledgment of receipt;
• following up with the debtor by telephone, email or SMS, in the name and on behalf of the Buyer;
• in the event of non-payment by the debtor, (a) if the dispute falls within the jurisdiction of the commercial courts, the dematerialised sending of a request for an injunction to pay to the competent commercial court, accompanied by the necessary supporting documents, or (b) if the dispute falls within the jurisdiction of the civil courts, the provision of the form for the request for an order for payment and the instructions to follow for the rest of the procedure, and
• in the event of a favorable order for payment obtained from a commercial jurisdiction, contacting a duly authorised bailiff, in order to serve the order for payment on the debtor, it being understood that the intervention of the bailiff will be invoiced separately on the basis of the statutory or freely-set tariffs in force, without any intervention by Crefovi.

In the event of a payment order, Crefovi does not carry out a legal validation of the content of the payment order, in particular with regard to the accuracy of the information provided by the Buyers. In this respect, Crefovi does not in any way verify the existence or not of a serious dispute by the debtor of the principle, or the amount, of the debt, following the formal notice. In the event of an error, omission or dispute, the request for an order for payment may be rejected by the competent court.

In case of doubt concerning the advisability, or the merits, of the debt, the consultation of the Lawyers is recommended.

In the event that Crefovi proceeds directly to the collection of funds on behalf of the Buyer, Crefovi undertakes to inform such Buyer regularly of the funds collected, in particular in the event of partial payment. Crefovi undertakes to pay back to the Buyer the funds collected for his or her benefit, within 30 to 45 days of their effective collection by Crefovi.

The cost of the Collection service consists of:

• Crefovi’s service fees (depending on the Pack selected);
• administrative costs (sending the letter of formal notice), and
• Crefovi success fees (depending on the Pack selected and only in the event of success).

5.9. Description and provision of the Legal information service

5.9.1. Description of the Legal information service

The Legal information service provides access to the following services:

• the Legal information service by telephone, which makes it possible to reach a call center made up of Lawyers and to ask questions relating to the activity of the Buyers, each month, within the limits provided for in Article 6.2.2. (Use of Subscriptions). The categories, and sub-categories, included in the Legal information service by telephone are the following: ‟Director and collaborating spouse” (Tax exemption, Civil and criminal liability); ‟Real estate” (Commercial leases, Rental management, Subletting, Works, Change of use of premises); ‟Relations with staff” (Employment agreement (apprenticeship, work-study, 0 hour contract), ‟Recruitment” (obligations and aids), Remuneration, Payroll (expenses, benefits in kind), Training, Working hours, Dismissal and disciplinary power, Health and safety , Collective agreement, Contributions, Exemptions, Accident at work, Illness, Control by organisations; ‟Commercial” (Import/export formalities, Customs, Commercial documents, Advertising (rules)); ‟Finances and taxation” (Credits, Relations with banks, VAT, Wealth tax, Corporate tax, Development aid, Unpaid bills, Contractual liability, Transfer of goodwill); ‟Administrative Law” (Tender, Environment, Town Planning); ‟Corporate law” (Judicial insolvency proceedings, Restructuring); ‟Law of associations”; ‟Intellectual and industrial property”.
• the Check-up service, which makes it possible to obtain, once a year, (i) a tax check-up, (ii) a social check-up, and (iii) a financing check-up, consisting of one or more several telephone appointments lasting from 30 minutes to 1 hour with the Lawyers, specialised in the fields mentioned above.

The Legal information service is accessible within the framework of various Subscriptions (at the price of said Subscriptions) or directly on the Store, located on the Site, for a single meeting (at the price indicated when ordering).

5.9.2. Provision of, and access to, the Legal information service

The Legal information service is provided by the Lawyers.

In accordance with the SRA Standards and Regulations, the answers provided within the framework of the Legal information service constitute information of a documentary nature only, to the exclusion of any legal advice.

Buyers undertake to make lawful and strictly compliant use of the information and documentation provided as part of the Legal information service.

5.10. Description of the Time-stamping service

The time-stamping process is carried out through the French ‟Institut National de la Propriété Intellectuelle” (‟INPI”), as part of its online Soleau envelope procedure, entitled ‟e-Soleau”.

With regard to time stamping, Crefovi only intervenes for the technical execution of the e-Soleau procedure, using the digital fingerprint of the files communicated by the Buyer on the Store, located on the Site. The time-stamping certificate, entitled ‟e-Soleau certificate” is transmitted within a maximum period of 72 hours from the finalisation of the file on the Store, located on the Site.

The e-Soleau certificate is endowed with judicial admissibility, the courts cannot, a priori, refuse a proof of time-stamp constituted by INPI.

Crefovi specifies that the use of the Time-stamping service does not guarantee that the creation fulfills the legal conditions of protection defined by various intellectual property rights. The time-stamping certificate only provides certain anteriority to the documents that the Buyers will have provided.

In addition, the production in court of a timestamp certificate does not guarantee the outcome of the dispute, which will depend on the sovereign assessment made by the competent judge.

5.11. Description of Subscriptions

5.11.1. General description of Subscriptions

The ‟Crefovi subscription” Subscription entitles Buyers to:

• one-year access to Crefovi’s database, including its legal expertise and leadership articles, as well as its podcasts;
• receipt of Crefovi’s newsletter, once a week, in the Buyers’ inbox, through which they have access to all the news relevant to their activity as an entrepreneur, and
• a 10 percent discount on the other Products and Services of Crefovi, for one year.

The ‟Crefovi support” Subscription entitles Buyers to:

• the Legal information service on an unlimited basis (subject to reasonable use);
• access to Crefovi’s database, including its legal expertise and leadership articles, as well as its podcasts;
• receipt of Crefovi’s newsletter, once a week, in the Buyers’ inbox, through which they have access to all the news relevant to their activity as an entrepreneur, and
• a 10 percent discount on the other Products and Services of Crefovi, for the duration of the Subscription.

The ‟Privilege collection” Subscription entitles Buyers to:

• three interviews, lasting a maximum of 30 minutes each, within the framework of the Legal information service, concerning topics related to debt collection;
• unlimited access to the Collection service, without paying Crefovi’s service fees (i.e. paying only the administrative fees and the success fees, in accordance with the provisions set out in article 5.8. (Description of the Collection service) above, and
• setting up and monitoring payment schedules.

The ‟Legal obligations service” Subscription entitles Buyers to:

• three interviews, lasting a maximum of 30 minutes each, within the framework of the Legal information service, concerning topics related to compliance;
• access to the Formalities service to carry out the approval of annual accounts as well as another Formality (at Buyers’ choice) of modification of the articles of association (for example, change of address, change of director, change of company name);
• access to Crefovi’s database, including its legal expertise and leadership articles, as well as its podcasts, and
• receipt of Crefovi’s newsletter, once a week, in the Buyers’ inbox, through which they have access to all the news relevant to their activity as an entrepreneur.

The ‟Trademark monitoring” Subscription allows Buyers to obtain a monitoring report each month, as this report is described in article 5.4. (Description of Monitoring reports) above.

5.11.2. Enrolling into Subscriptions

Subscriptions can be taken out directly on the Store, located on the Site, either from a dedicated page, or additionally when ordering a Formality.

5.11.3. Inclusion of certain Subscriptions in certain Packs

Subscriptions may also be included in certain Packs. In this case, the subscription of the said Packs necessarily entails the subscription of the ‟Crefovi support” Subscription.

The composition of the Packs containing Subscriptions is made on the basis of Crefovi’s experience in supporting entrepreneurs and companies operating in the creative industries.

However, one or more other Packs, not containing a Subscription, are still available to Buyers.

5.11.4. Trial period

The ‟Crefovi subscription” and ‟Crefovi support” Subscriptions include a free trial period of 1 day, when subscribed as part of a Pack, directly from the Store located on the Site, or from the space ‟My account” belonging to the Buyer.

Subscriptions may be freely terminated before the expiry of said trial period. Billing for Subscriptions begins automatically when the trial period expires.

5.11.5. Duration of Subscriptions

Subscriptions are taken out, as the case may be, for a period of one (1) year, or one (1) month.

• The ‟Crefovi subscription” Subscription is taken out for a fixed period of one (1) year, renewable by tacit agreement;
• The ‟Crefovi support” Subscription is taken out for a fixed period of one (1) month, renewable by tacit agreement;
• The ‟Privilege collection” Subscription is taken out for a fixed period of one (1) month, renewable by tacit agreement;
• The ‟Legal obligations service” Subscription is taken out for a fixed term of one (1) year, renewable by tacit agreement, and
• The ‟Trademark monitoring” Subscription is taken out for a fixed period of one (1) year, renewable by tacit agreement.

5.11.6. Conditions for terminating Subscriptions

Buyers may terminate a Subscription at any time, via the online form accessible from the ‟My Account” space, at least 5 working days before the end of the current subscription period – either the one-month period, or the one-year period, beginning on the day corresponding to the anniversary date of the day on which the Buyer took out the Subscription (the ‟Subscription period”).

Buyer’s termination will take effect on the first day of the Subscription period following the termination request, or on the first day of the subsequent Subscription period if the termination request is not received within the 5-day time limit.

Upon termination, the amounts paid by the Buyer, for the current Subscription period, are not refunded.

5.12. Description of the Service requesting start-up grants

For any request for start-up grants, Crefovi’s intervention is limited solely to:

• the automatic entry of data relating to the request, in the form published by the organisation providing the start-up grants, and
• automatic guidance concerning the supporting documents to be provided, using the data and supporting documents provided by the Buyers,

in their name and on their behalf.

In accordance with the law, Crefovi is not authorised to collect the national insurance number of Buyers. Consequently, this number will be requested directly from Buyers by the competent administration, if applicable.

Crefovi does not carry out any legal validation of the request for start-up grants, in particular with regard to the accuracy of the information provided.

In particular, Buyers are responsible for verifying that they are indeed eligible for start-up grants, in particular by ensuring that they are included in the list of cases exhaustively enumerated by law. Crefovi cannot be held responsible for a refusal, on the part of the administration and/or grant provider, to accede to the request for start-up grants, made in the name and on behalf of a Buyer.

Buyers are responsible for sending their request for start-up grants to the competent administration and/or grant provider, before the expiry of the legal period of 45 days from the declaration of the activity of their self-employed company to the competent administration.

In case of doubt concerning the modalities, or the relevance of a request for start-up grants, the consultation of the Lawyers, specialists in employment law, is suggested.

5.13. Description of the Connection service

Buyers may request a Connection with a partner chartered accountant and/or auditor for a consultation, or support in connection with a Service, or independently.

Partner chartered accountants and auditors are registered with the Financial reporting council, after taking an oath. Crefovi understands that partner accountants and auditors comply with the ethics regulations to which they are subject and that they are bound by professional secrecy, in the interest of their clients.

Partner accountants are independent from Crefovi. Thus, our law firm does not intervene in the contractual relationship established between a Buyer and the partner chartered accountant and/or auditor. Crefovi is neither the agent, nor the principal of partner accountants.

Partner chartered accountants and auditors remain free to sign an engagement letter or not with their clients, and to terminate it according to the conditions set out in this engagement letter. Partner chartered accountants and auditors invoice their clients themselves, and are only remunerated by fees.

Crefovi cannot be held liable, due to any difficulties that may arise, following contact with a partner chartered accountant and/or auditor.

Consequently, if the Buyers are not satisfied with the consultation, or the support, provided by the partner chartered accountant and/or auditor with whom they have been put in contact, they must contact directly such chartered accountant and/or auditor, in compliance with the law of professional civil liability. Partner accountants and auditors are solely responsible for handling complaints relating to their services, as well as any other problem related to the contractual relationship established by the Buyers with them.

5.14. Description of the Service of Content delivery

Crefovi makes available on the Store, located on the Site, and on the rest of the Site, information content, either in written or audiovisual format.

Buyers are solely responsible for the consultation, choice, use and interpretation they make of the Content available on the Store, and on the rest of the Site.

The interactive legal, tax and social information tools are made available to Buyers for information purposes only, and their use does not in any way replace the advice and/or consultation of the Lawyers. Buyers are solely responsible for the consultation, use and interpretation of the estimates provided by the interactive tools available on the Store, and on the rest of the Site, in particular the tool to support Buyers in choosing the legal form of their business, and the simulator of national insurance charges.

Buyers should take into account the fact that the estimates provided by the tool relating to the choice of legal form, in addition to the fact that such estimates are likely to be updated and/or subject to change – in particular due to the constant evolution of regulations – constitute approximations based on a comparison of the choices made by Crefovi’s client companies, and are made available to Buyers for information purposes only.

6. Buyers’ commitments

6.1. Transmission of data necessary for the performance of the Services

Buyers undertake to always provide sincere, accurate and true information on the day of their entry on the Store, and/or the forms, of Crefovi. In particular, Buyers undertake not to use false names, postal addresses, email addresses, and/or names and addresses that they are not authorised to use.

Buyers also undertake to send Crefovi all information and all documents required for the performance of the Services. In particular, with regard to the completion of Formalities, and taking out Subscriptions, the Buyers undertake to communicate to Crefovi and/or the Lawyers, as soon as possible, any document or information necessary for the processing of their matters.

As part of the Collection services, Buyers are solely responsible for the veracity of the following information:

• the certain, liquid and payable nature of their claim, and
• the authenticity of all supporting documents and proving the merits of the request for recovery of their debt (such as, for example, a purchase order, a contract, an unpaid invoice, letters and/or reminder emails).

The civil and/or criminal liability of Buyers may be triggered in the event that they produce false documents and/or communicate inaccurate, fraudulent and/or misleading information or elements, with a view to filing administrative or court documents.

6.2. Use of Products and Services

6.2.1. General principle concerning the use of Products and Services

Buyers undertake to order the Products and Services, offered on the Store, located on the Site, for professional purposes, or for reasons falling within the scope of their commercial, industrial, craft, liberal or agricultural activities, in accordance with Article 11. (Use of the Store, located on the Site, and rules of conduct) below.

Buyers further agree to:

• not to use the Products and Services to create a business, or an association, the purpose of which would be contrary to public order or morality;
• not to use the Products and Services for illicit purposes, and
• not to use the Products and Services for the commission of any tortious or criminal offences.

6.2.2. Use of Subscriptions

Any Subscription is concluded solely between the Buyer and Crefovi, within the framework of a personal relationship. Consequently, the Buyer may neither assign nor lend his or her Subscription and/or any right and obligation arising therefrom to a third party, by any means whatsoever.

Thus, any use of a Buyer’s Subscription by a third party will result in the immediate and automatic termination of this Subscription.

In particular, within the framework of the ‟Crefovi subscription” and ‟Crefovi support” Subscriptions, the Buyers are prohibited from transferring to any third party the newsletters, weekly or otherwise, without having obtained the prior written consent of Crefovi.

In addition, as part of the ‟Crefovi support” Subscription, Buyers can ask several questions provided that:

• each question relates to a category covered by the Service, as these categories are listed in article 5.9.1. (Description of the Legal information service) above, and
• Buyers ask each new question via the dedicated page on the Site.

As part of the ‟Crefovi support” and ‟Legal obligations service” Subscriptions, Buyers can order up to 3 Templates per month for the Subscription periods.

7. Crefovi’s commitments

7.1. Client satisfaction

The Documents have been drawn up and updated by the Lawyers, who are competent in the areas of intervention concerned.

Crefovi makes every effort to provide Buyers, in all circumstances, with quality service and high quality Documents. However, if Buyers were not satisfied with the Products and Services, they may contact Crefovi, setting out in writing the reasons and details of their dissatisfaction.

7.2. Complaints management

Any complaint from Buyers, who are dissatisfied with the Products and/or Services, purchased on the Store, located on the Site, must be addressed to Crefovi by email at .

Crefovi will only consider complaints relating to Products and Services.

Consequently, Crefovi will not review, and investigate, any complaint relating in particular to:

• the results and/or effects produced by the Documents, or Formalities, created, executed or carried out on the Store, located on the Site;
• the additional delays for the completion of Formalities, due to the lack of responsiveness, and/or to any additional requests made by administrations, such as commercial court registries, Companies House, and/or to specific circumstances, such as the occurrence of public holidays, strikes, lockdowns, or events and cases of force majeure, as this concept of force majeure is defined in article 1218 of the French civil code and by the case law of French courts (‟Force majeure”), and
• a change of decision, on the part of the Buyer, concerning the advisability, relevance or interest of creating a Document, carrying out a Formality, requesting a Collection service, taking out a Subscription, and/or purchasing a Product or Service.

Crefovi is committed to providing high quality advice and attention to its Buyers. However, if for any reason Crefovi is unable to resolve any issue between Buyers and our law firm, Buyers may be entitled to ask the ‟Bâtonnier de l’Ordre des Avocats de Paris” to examine their complaint. The contact details of the ‟Bâtonnier” are available on their website https://www.avocatparis.org.

7.3. Customers’ reviews

When Buyers leave reviews of Crefovi on the Site, and/or a public site, and/or in response to a satisfaction questionnaire aiming at determining whether they would recommend Crefovi on a scale of 1 to 10, and at explaining the reasons of such recommendation, the Buyers consent to Crefovi using their reviews and/or answers to the satisfaction questionnaire, in order to display them on the Store, and/or on the rest of the Site.

Buyers also consent to Crefovi using their surnames, first names and corporate names of the businesses they run, to identify the source of the reviews and answers posted on the Store and/or the rest of the Site.

Although Buyers are not consumers, Crefovi wants the collection, moderation and restitution of customer reviews processed on the Store and the Site, to be carried out according to criteria identical to those of consumer reviews, and this, by ‟Avis Vérifiés”, in accordance with the NF Z74-501 standard and the NF522 certification rules. This certification, issued by AFNOR Certification, demonstrates that ‟Avis Vérifiés” is committed to reassuring Internet users on the authenticity of online reviews.

For more information on the characteristics of review control, and the possibility of contacting the author of the review, Buyers can consult the general conditions of use of ‟Avis Vérifiés”.

It should be noted that:

• no consideration will be, and has been, provided in exchange for the reviews;
• reviews are published, and kept, for a period of ten years;
• reviews cannot be modified, Buyers wishing to modify their reviews must contact ‟Avis Vérifiés” in order to delete the existing review, and to publish a new review, and
• Reasons for removing reviews are available here.

8. Business development

8.1. Prospecting by email, SMS and telephone

When creating their Account, Buyers have the option of choosing to receive promotional offers and newsletters from Crefovi, by ticking the box provided for this purpose when creating their Account.

Buyers are free to modify their choice, at any time, by accessing these preferences in ‟My account”.

8.2. Partner prospecting

In accordance with the applicable legislation, any transmission of Buyers’ personal data (such as their telephone numbers and email addresses), to partners, is systematically subjected to obtaining their prior agreement.

8.3. References

Buyers agree to be included on Crefovi’s list of customer references (including the company name and corresponding logos of their companies) as a commercial reference.

9. Hypertext links

The Store, located on the Site, contains, or could contain, promotional hypertext links to third-party websites.

Crefovi declines all responsibility or liability for the offers, acts, content, products, services, or any other element available on these third-party websites.

Buyers are kindly requested to inform Crefovi of any hypertext link, present on the Store, located on the Site, which would give access to a third-party website offering content contrary to law, public order and/or morality.

In addition, the Store, located on the Site, highlights, or could highlight, certain products and/or services provided by third parties, by inserting banners and advertising banners, or any other advertising or promotional element.

In addition, the Store, located on the Site, carries out, or could carry out, cross-marketing operations with any partner of Crefovi’s choice. Crefovi is not responsible for third-party products and services promoted by a partner.

10. Liability of Crefovi

Crefovi implements, and will implement, reasonable means to ensure access to the Store, on the Site, the availability of the Products and Services, and the successful transmission of these Products and Services to the Buyers. However, due to the nature of the internet, this cannot be guaranteed.

In addition, Buyers’ access to the Store, the Site and/or the Products and Services may occasionally be suspended or limited to allow for repairs, maintenance, or to add a new feature, or a new Product or Service. Crefovi will implement reasonable means to limit the frequency, and the duration, of these suspensions or limitations.

In any event, Crefovi:

• is not, and will not be, responsible for (i) damages that have not been directly caused by a breach on its part of the GTCS, and (ii) indirect damages and loss of profit, loss of chance, loss of turnover, loss of activity, loss of opportunities, loss of contracts, loss of expected savings, loss of data, loss of customers, unnecessary expenses, damage to reputation, or business interruption suffered by Buyers, and
• is not, and will not be, liable for any impediment or delay in performing its obligations under the GTCS caused by any act or default on the part of Buyers (or any person acting in their name and on their behalf), of a third party, or resulting from an event of Force majeure.

In all cases, Crefovi’s liability is limited to the total amount of sums spent by the Buyer (excluding mandatory administrative costs), and collected by Crefovi, for the Product or Service having been the cause of the alleged damage of the Buyer.

In the event of the occurrence of an event or a case of Force majeure, which would prevent Crefovi from fulfilling its contractual obligations in respect of the performance of a Service, or in respect of the supply of a Product, the obligations of Crefovi will be suspended, and Crefovi will not be held liable in this respect. Crefovi will inform Buyers of the occurrence of this Force majeure event as soon as possible.

If the duration of the event or case of Force majeure exceeds thirty (30) consecutive days, and/or if this event, upon its occurrence, definitively prevents Crefovi from fulfilling its contractual obligations in respect of the execution of the Service concerned, or in respect of the supply of the purchased Product, Crefovi and the Buyer shall each be entitled to terminate this Service, or the purchase of this Product, by written notification addressed to the other party by letter sent by registered post with acknowledgment of receipt. Termination will take effect upon receipt of the registered letter by post, without engaging Crefovi’s liability in any respect whatsoever.

Furthermore, Crefovi is not, and cannot be held, liable for the use on the Store, located on the Site, of any document, act or form, other than a Document.

11. Use of the Store, located on the Site, and rules of conduct

The Store, located on the Site, the Site, the Products and the Services are accessible from, and work with, the latest versions of:

• the following browsers: Google Chrome, Mozilla Firefox, Safari and Internet Explorer, and
• the following operating systems: Microsoft Windows (Windows Vista, 7, 8), Android, Mac OS, Apple iOS and Linux.

It is possible that Buyers may encounter access difficulties when using older versions of these browsers and operating systems. In this case, Crefovi invites Buyers to update the relevant browsers and operating systems, in order to fully benefit from the Store, located on the Site, and from the Products and Services.

The Products, Services, Content, Templates and Formalities are intended for use for the Buyers’ own needs only. Buyers undertake not to make any other use of theme, and in particular not to sell, rent or market all or part of the Products, Services, Content, Templates and Formalities.

In addition, Buyers agree not to arrange, modify, decompile, disassemble, reverse engineer, translate, adapt, reproduce, distribute, broadcast or transfer any information, software, product and generally any element of the Products, Services, Content, Templates and Formalities. The re-posting, automated use or high volume use of the Products, Services, Content, Templates or Formalities, or the transfer of any Content, Product or Templates to any other computer or mobile device is expressly prohibited.

Buyers undertake to comply at all times, when using the Site, Store, Products, Services, Templates, Content, Formalities (i) with national, European Union and international laws and regulations in force, and (ii) the GTCS.

Buyers warrant that they will not use the Site, Store, Products, Services, Templates, Content and Formalities for illicit or immoral purposes, or contrary to the intended use of the Site, Store, Products, Services, Templates, Content and Formalities and/or their purpose.

Depending on the Products and Services, Buyers are authorised by Crefovi to download one copy of the Template in question, on a single or several computers, and to print the pages thereof, as the case may be, provided that Buyers:

• keep intact all copyright, trademark and other intellectual property rights notices of Crefovi, and
• do not copy (except to create a single copy for their own backup purposes), or create derivative materials based on the Template (except as expressly permitted under the GTCS), in whole or in part.

By downloading a Template, or by using the Content, the Buyers recognise that they have only and exclusively a right of use for their account, or for the account of their company.

In all cases, Buyers agree not to, directly or indirectly:

• use, within the framework of the Products and Services, any element or content that would infringe intellectual and industrial property rights, the right to privacy and/or image rights, and/or any other right of others;
• create, use, share and/or publish by any means, within the framework of the Products and Services, any material (text, words, images, sounds, videos, etc.) or content which, in Crefovi’s opinion, would be deemed to be aggressive, threatening, malicious, defamatory, deceptive, pornographic, pedophile, obscene, vulgar, racist, xenophobic, inciting hatred, sexually explicit, violent, contrary to morality, or in any other way questionable and contrary to public order;
• create, use, share and/or publish by any means, within the framework of the Products and Services, any material (text, remarks, images, sounds, videos, etc.) which would constitute the violation of an obligation of confidentiality, or which would incite to commit an illicit activity (including piracy, cracking, hacking, or distribution of counterfeit software);
• carry out activities aimed at accessing elements or functionalities of the Store, the Site and/or the Products and Services which use has not been authorised by Crefovi;
• arrange, modify, translate, adapt, reproduce, index, copy and/or extract any information, any software, any product or any other element or part of the Content, the Store, the Site and/or the Products and Services, by any means without the express prior consent of Crefovi;
• modify, distort, block, abnormally increase, disrupt, slow down and/or impede the normal operation of all or part of the Store, the Site and/or the Products and Services, or their accessibility to other users, or the operation of the networks partners of the Products and Services, or attempt to do any of the foregoing;
• transmit or propagate any virus, Trojan horse, worm, bomb, altered file and/or similar destruction device or corrupted data in connection with the use of the Store, the Site and/or the Products and Services, and/or organise, participate or be involved in any way whatsoever in an attack against Crefovi’s servers and/or the Products and Services and/or the servers and/or services of its service providers and partners;
• use the Products and Services for survey, contest, pyramid selling or similar operations, or to send emailing, spam or any unsolicited advertising or promotional element, whether for commercial or non-commercial purposes;
• use the Account of another Buyer, pretend to be another person or assume a false quality in relations with any natural person or legal entity, in the context of the Products and Services, or by using the Products and Services and/or the Store and/or the Site;
• attempt to obtain a password, Account information, or other private information from any other Buyer, and/or sell, rent, share, lend and/or otherwise transfer to any third party their Account and/or the means to access this Account and/or in any other way allow any third party to benefit from their Account;
• make inappropriate use of the ‟Crefovi subscription” and ‟Crefovi support” Subscriptions offered by Crefovi, and
• access, use, download from the Products and Services, or otherwise reproduce or provide to anyone (free of charge or for a fee) any directory of Buyers, or any other information relating to the users of the Store, the Site, or the use of the Products and Services.

In the event of manifest abuse on the part of a Buyer, in relation to the Products and Services, Crefovi reserves the right to block his or her Account and/or his or her IP address. The IP address can be used to identify the Buyer, for the purpose of enforcing the GTCS.

12. Amendments

Crefovi reserves the right to make changes to the Site, the Store, the Products and Services, and/or the GTCS, at any time. Buyers are subject to the GTCS in effect at the time they use the Store, located on the Site, and/or order a Product or Service.

In the event of a change in the applicable law and/or regulations affecting an order in progress, Crefovi will notify the Buyers by any means. If this modification makes it impossible for Crefovi and the Lawyers to provide the Product or Service, under the conditions provided for in the order, Crefovi may terminate this order, and reimburse the Buyers for the sums collected (excluding administrative costs).

12.1. Modification of Subscriptions

Crefovi will inform Buyers in the event of a modification to a Subscription, with reasonable notice. Buyers will be entitled not to accept this modification, and will retain the possibility of terminating their Subscription before the entry into force of said modification.

In this case, in the event of termination of a Subscription during the Subscription period, Crefovi will refund to Buyers the sums paid in advance, and not used for the current Subscription period, on a ‟pro rata” basis.

12.2. Modification of the price of Products and Services

Crefovi reserves the right to modify the price of the Products and Services indicated on the Store, located on the Site, at any time, it being understood that the new price will only be applied to orders placed after the date of entry into force of this new price.

12.3. Modification of the Store, Site and Products and Services

Crefovi constantly evolves, and regularly improves, the Store, the Site, and the Products and Services. Crefovi may therefore add, or remove, functionalities or functions and options, and it may happen that Crefovi suspends, or completely discontinues, a Product or Service.

In the event of the interruption of a Product or Service making it impossible for Crefovi to execute an order, Crefovi will reimburse the latter to the Buyer.

13. Confidentiality and protection of personal data

In order to improve the relevance of its offers, Crefovi may record statistical and anonymised information, relating to the use and subscription of the Products and Services, on the Store located on the Site (such as, for example, frequency of use, amount and type of data entered).

For more information regarding Crefovi’s use of personal data, Buyers can read Crefovi’s privacy policy.

14. Intellectual and industrial property

14.1. Crefovi’s intellectual property

The ‟Crefovi” trademark, as well as all figurative or non-figurative trademarks, and more generally all other trademarks, illustrations, graphics, images and logotypes appearing on the Store, and on the Site, whether registered or not, are, and remain, the intellectual property rights of Crefovi (the ‟IPRs”). The IPRs are the exclusive property of Crefovi, or are licensed to Crefovi.

The Site, the Store, and all the graphic, textual, visual, audiovisual and photographic elements appearing therein, namely in particular all the illustrations, images, drawings, photographs, characters, texts, decorations, modes of presentation, graphics, Content, Templates or any other element of the Site and/or the Store (together, the ‟Site content”), are and remain the exclusive property of Crefovi, or are granted under license to Crefovi and are protected in particular by the IPRs.

The IPRs, the Store, the Site and/or the Site content may in no case be in whole or in part modified, reproduced, represented, distributed, displayed, marketed, translated, transcribed, integrated into a derivative or other work, and this on any medium whatsoever. In general, the IPRs, the Site, the Store and/or the Site content can only be used in the context of navigation on the Site and, where applicable, the use of the Products and Services.

The use of all or part of the IPRs, the Store, the Site and/or the Site content, in particular by downloading, reproduction, transmission or representation for purposes other than those provided for in the GTCS, is prohibited.

14.2. Buyer content

In the context of the use of the Store, the Site and/or the Products and Services (and, in particular, in the context of the Time-stamping service), Buyers may be required to upload content to the Store, located on the Site, such as documents, images, photos, texts, forms, etc. and/or to customise Templates available on the Store, such as in particular the Documents (the ‟Buyer content”).

Buyers are solely responsible for the Buyer content they use, upload to the Store and/or provide to Crefovi.

In this respect, the Buyers guarantee to Crefovi that the Buyer content complies with the legal and regulatory provisions in force and does not constitute a violation of the rights of third parties, in particular the intellectual property rights of third parties, and/or an attack on persons (in particular by defamation, insults, insults, etc.), of the right to the image of goods and/or people, and of the right to privacy, or an attack on public order and/or morality.

Crefovi does not acquire any ownership rights in the Buyer content. However, the Buyers grant to Crefovi, for the duration of the hosting of the Buyer content on the Store, located on the Site, a worldwide, free and non-exclusive license to use the Buyer content, allowing Crefovi to use, reproduce, represent, disclose, modify, translate, on any media, by any means, to any third party, and for any purpose (commercial and non-commercial), all or part of the Buyer content, for the purposes of operation and/or the promotion of the Store, the Site, and/or the Products and Services. As such, the Buyers guarantee to Crefovi the peaceful enjoyment of the Buyer content and undertake to defend Crefovi against all claims, actions or remedies of any kind arising from the Buyer content, and to fully indemnify Crefovi, for all damages, costs and/or compensation relating thereto.

14.3. Third party content

Crefovi makes available to Buyers, on the Store, located on the Site, content published by third parties, such as administration or Companies House forms, descriptions of partner chartered accountants and auditors, etc. (the ‟Third party content”).

It is specified that Crefovi acts only as an intermediary for the distribution of Third party content on the Store, located on the Site, and can in no way (i) be considered as the publisher of Third party content, or (ii) be held responsible for Third party content.

Users of the Store, located on the Site, and Buyers, are only granted a personal, non-exclusive and non-transferable license to access and view Third party content. This right of access and consultation is interpreted limitatively. Any use that is not expressly authorised is therefore prohibited. The rights granted to users of the Store, located on the Site, and to Buyers, on Third party content, are:

• the right to access and view Third party content;
• the right to make copies of Third party content for the strictly personal usage of the user of the Store, located on the Site, or of the Buyer, and
• the right to download and print Third party content, for solely personal use, excluding any commercial, educational or informational use, in whole or in part.

15. Sponsorship operations

Crefovi may invite certain Buyers to participate in a sponsorship operation (the ‟Sponsors” and the ‟Sponsorship offer”, respectively). These Sponsors are invited to recommend Crefovi to those around them. Referrals who purchase a Product, or subscribe to a Service, from Crefovi, following this referral (the ‟Referrals”) benefit, with their respective Sponsors, from an advantage described in the Sponsorship offer (the ‟Sponsorship reward”). The Sponsorship reward, described in the Sponsorship offer, may be different for the Sponsor and Referral.

The Sponsor benefits from the Sponsorship Reward for each Referral, the amount of which is determined in the Sponsorship offer, within the limit of four (4) Referrals per Sponsorship offer. Each Referral benefits from the Sponsorship reward as indicated in the Sponsorship offer. These Sponsorship rewards are only granted to the Sponsor, and to the Referral, after the payment for the Product or Service, by the Referral, has been credited into Crefovi’s current account.

In addition, the Sponsor and the Referral only benefit from the Sponsorship offer, then the related Sponsorship reward, if the Referral pays for the purchase of a Product, and/or the subscription to a Service, for the first time, and does not yet have an Account on the Store, located on the Site.

When the Sponsorship rewards take the form of a refund, they are paid at the end of the current month into the account of the Sponsor and Referral, subject to compliance with the conditions of the Sponsorship offer.

To benefit from the Sponsorship offer, the Referral must indicate after payment that he or she was sponsored by the Sponsor, in response to the question ‟How did you hear about Crefovi”. The Referral must answer ‟I have been sponsored”, and put the email address, and the file number, of his or her Sponsor, in the space provided for this purpose. The Sponsor will be alerted of the validation of the sponsorship of his or her Referral, once Crefovi has carried out all the necessary checks.

The Sponsor and the Referral must be adults, legally capable (i.e. neither under guardianship, nor under curatorship, and not safeguard of justice).

The Sponsor and the Referral must be natural persons and cannot be the same person. No legal entity can benefit from the Sponsorship offer.

The Sponsor must have subscribed, and paid for, a Product or Service, on the Store, located on the Site, of Crefovi.

The Sponsorship offer cannot be combined with other promotional offers from Crefovi.

In the event of fraud or non-compliance with the terms of the Sponsorship offer, or improper behavior, in the use of the Sponsorship offer, Crefovi reserves the right to request reimbursement of the Sponsorship reward.

The terms and conditions applicable to sponsorship operations are described in the corresponding Sponsorship offer. In the event of any inconsistency or contradiction between the GTCS and the terms and conditions of the Sponsorship offer, the terms and conditions of the Sponsorship offer will prevail.

16. Compliance of Crefovi regarding debt collection activity on behalf of third parties

Crefovi carries out debt collection on behalf of third parties, in accordance with Articles L. 124-1 and sequent, and R. 124-1 and sequent, of the French code of civil enforcement procedures.

Crefovi is required to have professional liability insurance. Thus, in accordance with Articles 8(1)(n) and 8(2) of the European Union Regulation 2009 on the provision of services, Crefovi’s professional liability insurer is MMA IARD Assurances Mutuelles et MMA IARD SA , c/o AON Risk Solutions, 31-35 rue de la Fédération, 75717, Paris Cedex 15, France. Crefovi’s insurance policy number is 127 103 713. The insurance cover relates to liability claims made against the insured structure, wherever they are made, and is therefore not subject to any territorial restriction.

Crefovi has also opened a bank account with Revolut Business exclusively dedicated to receiving the funds collected on behalf of creditor Buyers.

The activity of debt collection on behalf of third parties, carried out by Crefovi, is authorised within the framework of its activity as a law firm registered with the Paris Bar.

Crefovi and its founding and managing partner, Annabelle Gauberti, are authorised and regulated by the ‟ordre des avocats au barreau de Paris” (the ‟Order”). The toque number of Crefovi law firm is D1904.

Crefovi’s founding and managing partner, Annabelle Gauberti, is authorised and regulated by the Solicitors Regulation Authority (‟SRA”).

Information on the Order’s regulations can be found online on the Order’s website at https://www.avocatparis.org/index.php and a link to the Rules of procedure of the Paris Bar (the ‟Rules”) is accessible from this site. The Rules, and other legislative instruments referenced in the Rules, govern the conduct of Crefovi, Annabelle Gauberti and the Lawyers.

Information on the SRA’s regulations can be found online on the SRA’s website at https://www.sra.org.uk/ and a link to the SRA Standards and Regulations is accessible from this site. The SRA Standards and Regulations, and other legislative instruments referenced in the SRA Standards and Regulations, govern the conduct of Annabelle Gauberti.

17. Severability of clauses

The nullity of one of the clauses of the GTCS does not entail the nullity of all the GTCS, the other clauses will continue to produce their effects.

18. Waiver

The fact that Crefovi does not make use, temporarily or permanently, of one or more clauses of the GTCS, does not in any way imply a waiver of the right to make use of the rest of the GTCS.

19. Language

The GTCS, as well as all the contractual information mentioned on the Site, are drafted in English.

20. Applicable law and attribution of jurisdiction

The GTCS are subject to French law.

In the event of a complaint, dispute or action relating to, or originating in, the interpretation, execution or termination of the GTCS, and/or the conclusion, execution or termination of a Product or Service, the Buyers and Crefovi will endeavor to settle their dispute amicably.

If no amicable solution is found, within a reasonable time, the Buyers and Crefovi agree that the dispute will be brought exclusively before the competent courts within the jurisdiction of the Paris court of appeal.